Privacy Policy 2017-02-13T04:17:59+00:00

Privacy Policy

Sorbix LLC. (“Sorbix”) has created this Privacy Statement because we know that you care about how information you provide to us is used and shared. This Privacy Statement applies to the (our “Website”).

For purposes of this privacy statement, “Business Partners” means subcontractors, vendors or other entities with whom we have ongoing business relationships to provide products, services or information. “Personal Information” means information that can identify you, such as your name, telephone number and email address.

This Privacy Statement does not apply to the websites of any of our affiliates or Business Partners; or to any other third parties, even if links to their websites are on our Website. We recommend you review the privacy statements of the other parties with whom you interact.

The Information We Collect

When you use our Website, we may collect information you choose to provide about you and your company, which may include your company name, your name, title, e-mail address, postal address, and telephone number.

We may automatically collect other types of information when you visit our Website such as your network location, the IP address of your computer, and what sections of our Website you visit.

How We Use and Share Personal Information

Sorbix may use your Personal Information to:

  • Deliver the products and support or carry out the transactions you have requested;
  • Send communications to you, such as your transaction status (for example, order confirmations), information about products and services available from Sorbix and its corporate affiliates, event announcements, important product notices including those announcing changes to our terms or policies, promotional offers and surveys;
  • Advertise and market Sorbix products and the products of our corporate affiliates by, for example, delivering targeted ads on this and other web sites, analyzing the effectiveness of ads, and determining whether you would be interested in receiving offers about new products or services;
  • Administer, customize, personalize, analyze and improve our products, services (including the content and advertisements on our Website), technologies, communications and relationship with you;
  • Enforce our conditions of sale, our Website terms and/or separate contracts (if applicable) with you;
  • Prevent fraud and other prohibited or illegal activities;
  • Protect the security or integrity of our Website, our business, or our products or services; or
  • For other purposes, as disclosed to you at the point of collection or as required or permitted by law.
  • If Sorbix is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Website of any change in ownership or uses of your Personal Information, as well as any choices you may have regarding your Personal Information.

Personal Information collected may be stored and processed in the United States or any other country in which Sorbix or its corporate affiliates, subsidiaries or agents maintain facilities, and by using Sorbix products and services (including our Website), you consent to any such secure transfer of information outside of your country.

Disclosing Personal Information

We may share Personal Information with corporate affiliates to carry out transactions you request, to make our business or that of our corporate affiliates more responsive to your needs, including so that our corporate affiliates may provide you with information about those affiliates’ products and services, or for research or analysis. We may also disclose Personal Information in connection with legal orders from law enforcement or other government bodies; as required by law or regulation; to protect the rights of Sorbix, its customers, the public, or others; to combat fraud or criminal activity; or with your consent.

In addition, we may share Personal Information to carry out transactions you request with Business Partners that help Sorbix or our corporate affiliates customize, analyze and/or improve our communication or relationship with you. This may include requests relating to Sorbix products or services. We will only share Personal Information with Business Partners who share Sorbix’s commitment to protecting your Personal Information. Except as described above, we will not disclose Personal Information to third parties for their own marketing purposes unless you have provided consent.

We may share information with a purchaser of all or part of Sorbix or our corporate affiliates.

We may aggregate or de-identify information so that it does not identify you and share that and other non-personal information with third parties for any purpose.

Selecting Your Communication Preferences & Accessing Your Personal Information

If you would like to not receive future marketing communications, or wish to change, modify or delete your Personal Information, please contact us at [email protected]. Upon receipt of your request, your information will be updated as soon as possible, but no later than ten (10) days after our receipt of your request. We will then retain your information for as long as your account is active or as needed to provide you services and as necessary to comply with our legal, regulatory or compliance obligations. Even when you opt out of receiving marketing communications, we may still communicate with you in connection with servicing your account, fulfilling your request, or administering any promotion or any program in which you have elected to participate.

Collection and Use of Children’s Personal Information

Sorbix takes children’s privacy seriously. We do not knowingly collect Personal Information from children under the age of 13 through our Website. If you are under 18 years of age, please do not submit any Personal Information through our Website without the express consent and participation of a parent or guardian.

Cookies and Web Beacons

How We Use Cookies

Our Website uses “cookies” to enable you to sign in to our services and to help personalize your online experience. A cookie is a piece of text that is placed on your computer’s hard drive. Depending on the settings you have selected, your browser adds the text to your device as a small file. You can change the browser settings as described below; many browsers are set to accept cookies by default. We use cookies to store your preferences and other information on your computer in order to save you time by eliminating the need to enter the same information repeatedly.

You have the ability to accept or decline cookies. Many web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to sign in or use other interactive features of our Website and services that depend on cookies.

Analytics / Log Files

As is true of most web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. We may link this automatically-collected data to Personal Information in order to personalize our communications with you.

Targeted Display Advertising by Sorbix and Others

Sorbix also works with third party advertising and personalization partners that use cookies to help us display personalized content and appropriate advertising during your visits to our Website and other websites. Cookies placed by our third party partners also assist us with measuring the performance of our advertising campaigns.

Similarly, third parties use cookies to deliver advertising for companies other than Sorbix to you on the Internet, whether you are on our Website or another website, based on your visits to our Website and other websites, and to measure the effectiveness of those advertising campaigns. These cookies assist the third parties in identifying the pages you view, the links and ads you click on, other actions you take on those web pages, and the site from which you came before arriving at a web page.

Targeted Email Marketing by Sorbix

Some marketing you receive, including email marketing, may also be personalized based on your visits to our Website and your browsing and purchase history. In addition, when you click on some links in email marketing you receive, our email service provider may place a cookie on your browser. This cookie would be linked to your email address and used to gather information about the products and services you view on our Website. Information gathered may be used to personalize and customize future email marketing messages you receive. You may opt out of this use by clicking on the unsubscribe link provided in every personalized email marketing message you receive sent from or on behalf of Sorbix.

How We Use Web Beacons

Sorbix or third parties with which we have contracted or sub-contracted may use web beacons on our website, in our email messages, in our advertisements on other websites, or in our advertisements in others’ email messages. Similarly, third parties whose content or ads appear on our Website, may also place web beacons in their ads or emails for purposes of measuring the effectiveness of the content, ads or email messages.

A web beacon is an electronic image that can be used to recognize a cookie on your computer when you view a web page or email message. Web beacons help us measure the effectiveness of our Website and our advertising in various ways. For example, web beacons may count the number of individuals who visit our Website from a particular advertisement, or who make a purchase from our Website after viewing a particular advertisement, or they may tell us when a web page is viewed and provide a description of the page where the web beacon is placed. Web beacons may also measure the effectiveness of our email campaigns, by counting the number of individuals who open or act upon an email message, determining when an email message is opened and determining how many times an email message is forwarded.

The information we collect through web beacons may include some limited Personal Information, and web beacons allow us to recognize users by accessing Sorbix cookies. We may also combine the information that we collect through web beacons with other information we have collected from you. We use all of this information to better tailor our marketing to you and may use this information for other purposes, such as to enable a shopping cart, customize content on our Website and undertake internal research.

We prohibit web beacons on our sites from being used by third parties to access Personal Information. We may allow third parties to compile individual information or aggregated statistics from the use of web beacons on our site by Sorbix, its agents or others, to enable such third parties to determine the effectiveness of online marketing and to allow such third parties to develop statistics on how often clicking on an advertisement results in a purchase or other action on the advertiser’s site. Aggregate information is anonymous and may include demographic and usage information. No Personal Information about you is shared with partners for this research.

You can make some web beacons unusable by rejecting cookies.

Information Related To Data Collected Through Cloud Tools

Sorbix collects information under the direction of its clients, and has no direct relationship with the individuals whose personal data it processes through our cloud-based services. As a data processor, Sorbix may collect various types of personal data on behalf of clients (collectively, this data is “Client Data”). The types of data processed on behalf of Sorbix’s clients depends upon clients’ sole and exclusive decisions.

Expressing Preferences if You are a Customer of a Sorbix Client

Sorbix has no direct relationship with the individuals whose personal data it processes as Client Data. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to Sorbix’s client (the data controller). If the client asks Sorbix to remove the data, we will respond to their request as soon as reasonably practicable. If you are a customer of one of our clients and would no longer like to be contacted by that client, please directly contact the client of which you are a customer.

Retention of Client Data

Sorbix will retain Client Data for as long as needed to provide services to our client, unless otherwise directed by that client, and as long as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

How We Secure Personal Information

Sorbix is committed to protecting the security of Personal Information. We use a variety of security technologies and procedures to help protect Personal Information from unauthorized access, use and disclosure. While we strive to protect your Personal Information, Sorbix cannot ensure or guarantee that the Personal Information or private communications you transmit to us will always remain confidential or secure. Therefore, when you choose to provide Personal Information or private communications to us, you do so at your own risk.

Links to External Websites

Our Website may contain links to third-party sites. Sorbix cannot control and is not responsible for the privacy practices of such third-party sites. Sorbix encourages users to be aware when they leave our Website, and to read the privacy statements of each website they visit. This Privacy Statement applies only to Sorbix.

Blog / Forum

Our Website offers publicly-accessible blogs or community forums. Please be aware that any information you provide in these blogs or forums may be read, collected, and used by others who access them. To request removal of your Personal Information from our blog or community forum, contact us at [email protected]. In some cases, we may not be able to remove your Personal Information, in which case we will let you know if we are unable to do so and why.

Social Media Widgets

Our Website includes social media features, such as a Facebook Like button and widgets, such as the “Share this” button or interactive mini-programs that run on our Website. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Website. Your interactions with these features are governed by the privacy policy of the company providing it, not by this Privacy Statement.

Changes to This Privacy Statement

This Privacy Statement is effective as of February 12, 2017. Sorbix reserves the right to change this Privacy Statement at any time. If Sorbix materially changes its Privacy Statement, we will either notify users via e-mail or via a prominent notice posted on our Website prior to the change becoming effective. (see Changes are effective as of the date we post them on the Sorbix Privacy Statement page. We encourage you to periodically review this Privacy Statement.

How to Contact Us

If you have questions about this Privacy Statement, please contact Sorbix via e-mail at [email protected] or by sending postal mail to the following address:

Sorbix LLC
220 Main St
Ashland, MA 01721